At Gherghoomar, we are committed to providing you with high-quality, customized dresses that meet your expectations. As all our dresses are made on order, we do not accept returns or exchanges unless the product is defective or damaged upon receipt. We prioritize customer satisfaction and strive to address any issues promptly and effectively.
Defective or Damaged Products
In the unlikely event that you receive a defective or damaged product, please contact us immediately at +91 80009 12930 to initiate the return process. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
To return a defective or damaged product, please follow these steps:
1. Contact us at +91 80009 12930 within 24 hours of receiving the product to report the issue with actual photographs and request a return authorization.
2. We will provide you with instructions on how to return the item, including the address for return shipment.
3. Pack the item securely in its original packaging, if possible, and ship it back to us within 3 days of receiving return authorization.
Refund Process
Once we receive the returned item and verify its condition, we will process your refund. Please note that refunds may take 7-8 business days to be processed and credited back to your original method of payment.
Non-Refundable Items
Please note that customized dresses that have been tailored to your specific measurements are non-refundable.
Shipping Costs
Shipping costs associated with the return of defective or damaged products will be covered by us. However, we do not reimburse shipping costs for returns that are not related to product defects or damage.
Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at +91 80009 12930. Our team is here to assist you and ensure that your experience with us is smooth and satisfactory.
